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Frequently Asked Questions

Welcome to the Aibo Attire FAQ page! Here you can find answers to some common questions about my shop and services.

Q: What is Aibo Attire?
A: Aibo Attire is a small webshop that sells custom aftermarket ears and tails for the Sony Aibo ERS-1000. All accessories are handmade by yours truly (HeatPhoenix) in the Netherlands.

Q: How can I contact Aibo Attire?
A: You can reach us at zacharia@heatphoenix.net. We are always happy to answer any questions you may have!

Q: Is Aibo Attire related to or cooperating with other makers of aftermarket Aibo accessories?
A: Aibo Attire is solely run by Zacharia Rudge and is not cooperating with or related to other producers of aftermarket Aibo accessories unless otherwise explicitly stated. Aibo attire is also not working with, related to or acknowledge by SONY Corporation.

Q: What materials do you use to make your ears and tails?
A: Our ears and tails are made from high-quality silicone, made from a custom composition at 45A shore hardness.

Q: Can I customize the color and style of my ears and tail?
A: Absolutely! We offer a range of colors and styles to choose from, and we also do custom colors and other modifications at request, here.

Q: How long does it take to receive my order?
A: We strive to process and ship all orders as quickly as possible. Typically, orders are shipped within the week. Shipping times may vary depending on your location.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase from Aibo Attire. If for any reason you are not happy with your order, please contact us within 14 days of receiving your order to arrange for a return or exchange.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Please note that international shipping times and costs may vary and additional customs fees may apply.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards and PayPal.

Q: Is my personal information secure when I shop at Aibo Attire?
A: Yes, we take your privacy and security very seriously. Our website is encrypted with SSL technology, and we do not store any credit card information on our servers.

Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Q: What if an item I want is out of stock?
A: If an item you want is out of stock, please contact us and we will do our best to restock it as soon as possible.

Q: Do you offer any discounts or promotions?
A: From time to time, we may offer special discounts or promotions. Be sure to sign up for our email newsletter to stay up-to-date on the latest deals and offers!

Thank you for considering Aibo Attire for your custom aftermarket accessory needs. If you have any additional questions or concerns, please don’t hesitate to contact us!